Refund & Returns Policy

At YourFamilyGifts, we strive to provide our customers with the highest quality products and services.

All orders are ONLY eligible for a free replacement & protected under a 30 day moneyback guarantee incase of damaged, misprinted or lost products.

 

As all items are made to order and some of them are personalized, we are unable to offer refunds on orders if the error is not the responsibility of YourFamilyGifts. 

By making a purchase with us, you agree to this policy. This policy applies to all products and services offered on our site.

We understand that there may be rare cases due to extenuating circumstances. In such cases, you should contact our support team and provide a photo showing the issue where possible.

 

Satisfaction with our products and services is of utmost importance, and we will do our best to address any issues and find a suitable solution for all our customers.

Please note that this policy may be subject to change at any time without prior notice. We recommend that customers review our refund policy regularly to stay informed of any updates.

If you have further questions or need assistance please reachout to our support team here.